In accordance with AWS best practices, the Services shall be available with 99.99% Uptime,
except for scheduled maintenance of up to one hour per month. The Company will use
commercially reasonable efforts to provide the Client with advance notice of all scheduled
maintenance and planned downtime. “Uptime” refers to the percentage of time
aggregated per calendar month during which the Company’s Services are accessible and
operational.
The Client’s sole and exclusive remedy, and the Company’s entire liability, for any Service
unavailability shall be as follows: for each period of downtime lasting longer than one
hour, the Company will credit the Client 1% of monthly Service fees, provided that no
more than one such 1% credit will accrue per day.
Downtime shall begin to accrue when the Client notifies the Company that downtime is
occurring and shall continue until Service availability is restored. To receive downtime
credit, the Client must notify the Company in writing via the mutual dedicated Slack
channel and by email to support@Speedsize.com within 24 hours of the downtime
occurrence. Failure to provide such timely notice will forfeit the right to receive downtime
credit. Approved credits will be applied to the invoice for the month following the month
in which the incident occurred.
Downtime credit will not be awarded under the following circumstances: (a) events
beyond the Company’s reasonable control, including but not limited to war, terrorism,
telecommunications interruptions, or Acts of God; (b) network issues outside of the
Company’s control, including but not limited to DNS or AWS problems or failures; (c) errors
in the uptime measurement system; (d) acts or omissions by the Client or any individuals authorized by the Client to access the Services; (e) suspension or termination of the
Client’s right to use the Services in accordance with the applicable Terms; or (f) accounts
using the Company’s free plan.
Policy History
The Company reserves the right to modify this policy at any time. The Company will make
reasonable efforts to notify clients of material changes to this policy.