SpeedSize is dedicated to providing our Clients with the highest quality of service.
Support Commitment
Enterprise clients benefit from rapid 24/7 support via a dedicated Slack channel for any urgent matters. Our expert team will promptly address any technical issues with diligent troubleshooting efforts.
Non-urgent support is provided during designated regular Support Hours, weekdays from 9:00 am to 5:00 pm Europe time or/and United States time, excluding National Holidays. For any non-urgent matters, Clients can initiate support tickets via email at support@SpeedSize.com and will receive an answer to all email support tickets within 1 business day.
SpeedSize commit to upholding the highest standards of service excellence and collaboration.
Support Requests and Resolution Process
Support requests may be submitted directly to the SpeedSize support team by email or through dedicated collaboration channels established during onboarding, including Slack and Microsoft Teams where applicable. Upon receipt of a support request, SpeedSize will engage the appropriate technical resources and provide updates until resolution.
SpeedSize does not require a ticketing portal and instead provides direct access to technical and customer success teams for fast response and resolution. Customers submit support requests via email or approved channels, after which SpeedSize acknowledges the request, assigns the appropriate technical resource, and prioritizes the issue by severity. The team investigates and resolves the issue while providing regular updates until closure, with post-incident reviews conducted for critical events.
Customer Success and Account Management
Our Clients benefit from dedicated Customer Success, dedicated Solution Engineers, and Account Managers who serve as a single point of contact for all their needs. Our personalized approach to client relationships ensures seamless communication and effective resolution of issues.
Service Status
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